Privacy policy

Privacy Policy

Last updated: 21 August 2026

Aussiehouse ("we," "us," "our") operates the website aussiehouse.shop (the "Site") and the related products and services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or shop with us.

Our Site is built on the Shopify platform, and we use Dropshipzone Australia as a supplier to fulfil orders. This policy explains how information is handled across that relationship.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

  • Contact details — name, billing and shipping address, phone number, email address.
  • Order and payment information — items purchased, order history, payment confirmation (note: full card details are processed directly by our payment providers, such as Shopify Payments, and are not stored on our servers).
  • Account information — if you create an account, your username, password, and preferences.
  • Communications — information you provide when contacting customer support.
  • Device and usage information — IP address, browser type, pages viewed, and similar technical data collected automatically via cookies and analytics tools.

2. How We Collect Information

  • Directly from you — when you browse the Site, place an order, create an account, or contact us.
  • Automatically — through cookies, pixels, and similar technologies used by Shopify and our analytics/advertising partners.
  • From service providers — including Shopify (our e-commerce platform), payment processors, and Dropshipzone Australia (our fulfilment supplier), who receive the minimum information necessary to process and ship your order.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including sharing your name, shipping address, and order details with Dropshipzone Australia and other fulfilment partners so they can pack and ship your order directly to you.
  • Process payments and prevent fraud.
  • Communicate with you about your order, including shipping confirmations and tracking information.
  • Provide customer support.
  • Send marketing communications, where you have opted in, and you may unsubscribe at any time.
  • Improve our Site, products, and customer experience.
  • Comply with legal obligations, including under Australian Consumer Law.

4. Order Fulfilment and Third-Party Suppliers

Aussiehouse operates on a dropshipping model. When you place an order, we forward the necessary order details (such as your name, delivery address, and the items ordered) to our supplier, Dropshipzone Australia, who ships the product directly to you from their warehouse(s). Because of this:

  • Your order may arrive in packaging branded by Dropshipzone Australia or a third-party carrier rather than Aussiehouse branding.
  • If you order multiple items, they may ship separately and arrive on different days.
  • Dropshipzone Australia only receives the information necessary to fulfil your order and is contractually/practically limited to using it for that purpose.

5. Disclosure of Your Information

We may share your personal information with:

  • Shopify, our e-commerce platform provider, which hosts the Site and processes data on our behalf to provide the Services.
  • Dropshipzone Australia and any other fulfilment or shipping partners, to deliver your order.
  • Payment processors (e.g. Shopify Payments) to process transactions securely.
  • Marketing and analytics providers, where you have not opted out, to help us understand and improve the Site.
  • Legal and regulatory bodies, where required by law.

We do not sell your personal information to third parties for their own independent marketing purposes.

To learn more about how Shopify handles data on our behalf, see the Shopify Consumer Privacy Policy.

6. Cookies

We use cookies and similar tracking technologies to operate the Site, remember your preferences, and analyse traffic. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

 

7. Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, subject to our legal obligations (for example, we may need to retain order records for tax purposes).
  • Opt out of marketing communications at any time via the unsubscribe link in our emails.

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

9. International Transfers

Because we use Shopify and Dropshipzone Australia to operate our business, your information may be processed in Australia and other countries where our service providers operate. 

10. Changes to the Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Aussiehouse ABN: 82543827486 Email: customersservice@aussiehouse.shop Phone: 0410059561